LCRA Public Safety Department Complaints

The LCRA Public Safety Department is committed to providing the best law enforcement service possible. LCRA Rangers are trained, certified peace officers carefully selected for their skills and capabilities as law enforcement officers. The LCRA Public Safety Department is focused on the welfare of all who use our parks and waterways. The department strives to treat everyone fairly, and is eager to know when employees fall short of that goal. All complaints are taken seriously and thoroughly investigated.

Texas state law requires that all complaints against peace officers be in writing and signed by the person making the complaint. Just as individuals who are arrested must be notified of the charges against them, law enforcement officers must be given a copy of the complaint before any disciplinary action may be taken. Complaints must be made by the person aggrieved. Other persons may give statements as witnesses.

What happens when a complaint is filed against an LCRA officer?

When an individual lodges a complaint against a member of the LCRA Public Safety Department, the complaint goes to the LCRA Chief of Public Safety. He will review and thoroughly investigate all complaints.

Complaints can be mailed to the LCRA Chief of Public Safety at P.O. Box 220, Austin, TX 78767 or hand delivered to 3601 Lake Austin Blvd., Austin, TX 78703. To ask a question or submit a comment, visit the Comment page.

What happens if a complaint is found to be true?

When the investigation of a complaint reveals that the charges are true, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature and severity of the violation:

  • Verbal Reprimand
  • Written Reprimand
  • Time off without compensation
  • Demotion
  • Termination

What happens if the complaint is found not to be true?

If there is not sufficient evidence to sustain a complaint, the officer will be notified and will continue on duty.

False complaints:

It is a violation of the Texas Penal Code, Section 37.02 (perjury) to make a false complaint against a police officer. A person convicted under this section can be sentenced to a maximum one year in jail and fined up to $4,000.