This page includes billing cycles, payment information, FAQ for online payments, late fees and reconnects, and instructions on how to start and stop services.

Sample bill - click for larger view.

BILLING CYCLES
LCRA has two billing cycles whereby bills are calculated, mailed and due:

• Cycle 07: Customers on cycle 07 will be billed on or around the 20th and due on the 7th of the following month.
• Cycle 15: Customers on cycle 15 will be billed on or around the 30th and due on the 15th of the following month.
• Cycle 25: Customers on cycle 25 will be billed on or around the 7th and due on the 25th.

Note: If the due date falls on a weekend or holiday, the due date will be the following business day.

PAYMENT INFORMATION
There several ways you can pay your monthly bill:

• In person at one of our customer service retail offices. For locations, view the Locations & Contact Info sidebar. 
• After-hours in the night deposit boxes located at each retail office. Please provide appropriate account number with your bill stub and a daytime phone number. DO NOT PUT CASH INTO THE NIGHT DEPOSIT BOX. LCRA is not responsible for cash left in night deposit boxes.
• By mail: LCRA, P.O. Box 203902, Houston, TX 77216-3902  
• By telephone, using your Mastercard, Discover or Visa: Call 1-877-718-4396 

FAQ FOR ONLINE PAYMENTS

1. Why do you have two links to pay your bill online?
   One link is for a customer who wishes to log in once and pay their bill without establishing an online account.  However, if you wish to manage your monthly bill payment, click on the link to establish an online account.  From this link you will be able to set your account to charge either a VISA, MasterCard, Discover or echeck each month.  You will automatically receive a notification each time your bill is paid as well as notification when your credit card is about to expire. 
2.  What information will I need to pay my bill?
   You will need your account and customer number to log on and pay your monthly bill.  If you do not have it or need a copy of recent bill, please contact our office at 877-718-4396 or at water_billing@lcra.org and we will provide you with that information.
3. How will my payments be confirmed?
   You will receive an email notification once your payment has been processed.
4. Is there a convenience fee for paying online?
   No, LCRA does not charge a fee for paying online.
5. Is there an online guide to help me walk through the Paymentus Customer Dashboard?
   Yes, click here to view or download.

For contact information, view the Locations & Contact Info sidebar.

LATE FEES AND RECONNECTS
An account is considered late if it is not paid in full by 5 p.m. on the due date. A 10 percent or $5 late fee, whichever is greater, will be assessed to accounts that we have not received payment. A notice will mailed and a new due date will be assigned. Failure to pay a utility account in full will result in an interruption of services. If this occurs the past due amount must be paid in full along with a $50 reconnection fee.

HOW TO START OR STOP SERVICES
To start service

• At an existing location. To open a new residential water and/or wastewater account where services already exist:
  • Complete the online application and submit a $100 refundable deposit and a $40 application fee before services can be established. The $100 deposit can be waived with a recent letter of credit from another utility company reflecting no more than 2 late fees and no returned checks in a 12 month period.
  • Payment can be made in person at LCRA’s office or you can download the application from the Web site and mail the completed form to LCRA's office: 3700 Lake Austin Blvd, Austin, TX 78703
  • Submit the application and deposit at least 48 hours prior to needing services established.
  • Please note there is a $50 fee for same day requests. 
• For new service. To open a new residential utility account where services do not already exist:
  • Complete the online application and pay a $40 application fee.
  • Upon receipt of both the application and the fee, customer service staff will contact you to discuss service availability.

To stop service

• Complete the Move Out Form for Residential/Commercial Water Service.