SACICO+ Application Privacy Policy


The Lower Colorado River Authority (“LCRA”) respects the privacy of Users. This SACICO+ policy (“Privacy Policy”) explains how LCRA collects, uses, discloses, and safeguards information when Users use the SACICO+ mobile application (the “Application”). If the User does not agree with the terms of this Privacy Policy, the User should not access the Application.

LCRA reserves the right to make changes to this Privacy Policy at any time and for any reason. LCRA will alert Users about any changes by updating the “Last updated” date of this Privacy Policy. Users are encouraged to periodically review this Privacy Policy to stay informed of updates. Users will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by the User’s continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which the User installs the Application or make payments, which may also collect and use data about the User. LCRA is not responsible for any of the data collected by any such third party.



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

  • “Account” means a unique account created for the User to access the Application or parts of the Application.
  • “Cookies” are small files that are placed on the User’s computer, mobile device or any other device by a website, containing the details of the User’s browsing history on that website among its many uses.
  • “Device” means any device that can access the Application such as a computer, a cell phone or a digital tablet.
  • “User” means the individual accessing or using the Application, or the company, or other legal entity on behalf of which such individual is accessing or using the Application, as applicable.


LCRA may collect information about the user in a variety of ways. The information LCRA may collect via the Application depends on the content and materials used, and includes:

Personal Data

Demographic and other personally identifiable information (such as name and email address) that the user voluntarily gives to LCRA when choosing to use the Application, such as chat, posting, sending feedback, and responding to surveys. If the user chooses to share data via profile, online chat, SMS, or other interactive areas of the Application, all data disclosed in these areas is public and data will be accessible to anyone who accesses the Application.

Geo-Location Information

LCRA may request access or permission to and track location-based information from the user’s Device, either continuously or while the User is using the Application, to provide location-based services.

Mobile Device Access

LCRA may request access or permission to certain features from the User’s Device, including the User’s GPS location.

Mobile Device Data

Device information such as the User’s mobile Device ID number, model, and manufacturer, version of operating system, phone number, country, location, and any other data the User chooses to provide.

Push Notifications

LCRA may request to send the User push notifications regarding the User’s Account, the Application, or other location specific information.


Having accurate information about the User permits LCRA to provide the User with a smooth, efficient, and customized experience. Specifically, LCRA may use information collected about the User via the Application to:

  1. Assist law enforcement and respond to subpoena.
  2. Compile anonymous statistical data and analysis.
  3. Create and manage Account.
  4. Email the User regarding Account.
  5. Enable User-to-User communications.
  6. Generate a personal profile about the User to make the Application more personalized.
  7. Increase efficiency and operation of the Application.
  8. Monitor and analyze usage and trends to improve User experience with the Application.
  9. Notify the User of updates to the Application.
  10. Perform other business activities as needed.
  11. Request feedback and contact the User about use of the Application.
  12. Resolve disputes and troubleshoot problems.
  13. Respond to product and customer service requests.
  14. To present the Application and its contents to Users.
  15. To provide User with information and services that Users request from us.
  16. To fulfill any other purpose for which Users expressly provide it.
  17. To carry out LCRA’s obligations and enforce LCRA’s rights under this Privacy Policy.
  18. In any other way LCRA may describe when Users provide the information.
  19. For any other purpose with a User’s consent.
  20. If the User is not an LCRA employee, information may be provided to the User’s employer.


LCRA may share information that has been collected about the User through use of SACICO+. User information may be disclosed as follows:

By Law or to Protect Rights

If LCRA believes the release of information about the User is necessary to respond to legal process, to investigate or remedy potential violations of LCRA policies, or to protect the rights, property, and safety of others, LCRA may share User information as permitted or required by any applicable law, rule, or regulation.

Online Postings

When the User checks in to the Application, User activity may be viewed by LCRA and may be distributed outside the Application in perpetuity.


LCRA may share User information with LCRA affiliates, in which case LCRA will require those affiliates to honor this Privacy Policy. Affiliates include any subsidiaries, joint venture partners or other companies that LCRA controls or that are under common control with LCRA.

Other Third Parties

LCRA may share User information internally and with other customers, for the purpose of conducting general business.

LCRA is not responsible for the actions of third parties with whom the User shares personal or sensitive data, including a User’s employer. Once information has been transferred to parties outside of LCRA, this privacy policy no longer applies.


Cookies and Web Beacons

LCRA may use Cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve User experience. When the User accesses the Application, personal information is not collected through the use of tracking technology. Most browsers are set to accept Cookies by default. The User can remove or reject Cookies, but such action could affect the availability and functionality of the Application. The User may not decline web beacons. However, they can be rendered ineffective by declining all Cookies or by modifying the User’s web browser’s settings to notify the User each time a Cookie is tendered, permitting the User to accept or decline Cookies on an individual basis.

The User should be aware that getting a new phone, installing a new browser, upgrading an existing browser, or erasing or otherwise altering the User’s browser’s Cookies files may also clear certain opt-out Cookies, plug-ins, or settings.


LCRA uses administrative, technical, and physical security measures to help protect User personal information. While LCRA has taken reasonable steps to secure the personal information the User provides to LCRA, please be aware that despite LCRA efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, LCRA cannot guarantee complete security if the User provides personal information.


Account Information

New users may request an account for the application or web interface by sending an email requesting a new account to [email protected].  Only LCRA employees, affiliates, customers, and contractors will be allowed to create an account.

All affiliates, customers, and contractors will be required to notify LCRA in writing, by email, at [email protected] when an employee using the application or web interface terminates employment.

The User may at any time review or change the information in an Account or terminate Account by:

  1. Logging into Account settings and updating Account
  2. Contacting LCRA using the contact information provided below

Upon request to terminate an Account, LCRA will deactivate or delete a User’s Account and information from LCRA active databases. However, some information may be retained in LCRA files to prevent fraud, troubleshoot problems, assist with any investigations, enforce LCRA Terms of Use and/or comply with legal requirements.

Emails and Communications

If the User no longer wishes to receive correspondence, emails, or other communications from SACICO+, the User may opt-out by uninstalling the Application.

Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: or