LCRA.org privacy policy

LCRA directs this Web site to two primary groups, the general public and LCRA's wholesale customers. LCRA has adopted this privacy policy to make clear to visitors its commitment to maintaining the privacy of visitors to this Web site in a manner consistent with LCRA's obligations as a public organization subject to the Texas Public Information Act. For information on the Texas Public Information Act and its applicability to LCRA, please visit LCRA's Open Records Informationpage.

General visitor information
LCRA is concerned about your privacy and is committed to providing a secure online environment. At LCRA, we intend to give you as much control as possible over your personal information. In general, you can visit and obtain information from lcra.org without telling us who you are or revealing any information about yourself.

However, access to some portions of the Web site, and consequently the use of those portions, will be restricted to persons who provide LCRA with information about themselves.

In general, LCRA will gather information about visitors, which will be used:

  1. To provide consumers and customers with information about products and services available from LCRA, as well as news and events pertaining to the LCRA.
  2. To allow the customer or consumer to order information, publications, and other media via online forms.
  3. To gather broad statistical information about user trends. For example, the LCRA may record that this site was visited and the frequency with which particular portions of the site are visited, without recording who made the visit.

Specialized visitor information
Special visitors
There are specialized uses for this site that do require personal information to be provided. It will be obvious if LCRA collects information from you on the Internet because you will be overtly required to enter the information into forms for inclusion in our database to access those portions of the Web site or make specific requests. Use of these forms is completely voluntary and the user therefore has a choice whether or not to disclose this information. Examples include:

  • Job application submissions
    The site will capture information on job applicants who elect to apply, through an online submission form.
  • Online resource requests
    Visitors can fill out a form to request LCRA information

LCRA wholesale customers
For LCRA's wholesale customers, LCRA provides a secure extranet through which a customer may access customer specific data concerning itself. Use of the secure extranet portion of the site requires additional information to be collected in order to restrict and control access to customer specific information to only those users employed by the customer or a key account. The information required includes:

  • Login information
    To obtain access to LCRA's secure extranet, a login ID and password will be required. Customers may change their passwords, but not their IDs.
  • Additional ID request
    This form will collect information to be sent by email to designated LCRA administrators to set up a new login for a customer.
  • Profile change request
    The user's profile will control what customer specific information will be displayed through the secure portion of the site to each user within a customer's organization. Each customer's Profile Information may be changed whenever the Customer submits a request to change a user profile

Information sharing
None of the information LCRA collects will be disclosed to third parties, unless the LCRA receives a public information request and is required to disclose the information under the Public Information Act or unless it receives a legally valid subpoena or court order.

Access to wholesale customer data within LCRA
LCRA restricts access to its database of information concerning its wholesale customers. Confidential customer information will be restricted to authorized individuals within LCRA according to the current security measures and controls.

Use of statistical information
Statistical data is gathered by LCRA and used in aggregate by system administrators and Web content managers to tune the Web site for its efficiency and is not associated with specific individuals. Raw data from the Web server logs is only shared with the content manager of each Web site. Summary reports produced from the logs help Web publishers determine which pages within our site are most popular or go unvisited.

Security
LCRA's secure extranet uses a secure socket layer (SSL) connection to enhance the security of any information LCRA's wholesale customers choose to submit on our Web site. The site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Surveys
LCRA may ask for information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. No personal information about visitors will be collected. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Links
LCRA provides links to third party Web sites for public information. LCRA makes no effort to independently verify, and does not exert editorial control over information on pages outside of LCRA Web. Be aware that LCRA is not responsible for practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Disclaimer
LCRA.ORG IS A SERVICE DESIGNED TO PROVIDE ONLINE ACCESS TO INFORMATION FROM THE LOWER COLORADO RIVER AUTHORITY (LCRA) WITH RESPECT TO THE LCRA AND TO FACILITATE COMMUNICATION WITH ITS CUSTOMERS BY MAKING INFORMATION AVAILABLE FROM LCRA'S SERVERS. NEITHER LCRA, NOR ANY OF ITS EMPLOYEES, NOR ANY OF ITS CONTRACTORS, SUBCONTRACTORS, OR THEIR EMPLOYEES, MAKES, AND THEY HEREBY DISCLAIM, ANY WARRANTY, EXPRESS, STATUTORY OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER LCRA NOR ITS DIRECTORS, OFFICERS OR EMPLOYEES ASSUMES ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT, OR PROCESS DISCLOSED; NOR DO LCRA, ITS DIRECTORS, OFFICERS AND EMPLOYEES REPRESENT THAT USE OF THIS WEB SITE WILL NOT INFRINGE PRIVATELY OWNED RIGHTS.